New Gadget, Same Old Complaints

On June 17th, the NY Times reported that users are suffering from over-featuring and can't understand how to use all the features available. The article, by James S. Granelli, Times staff writer states,

"That new Apple iPhone and its nifty features look tantalizing. Lots of other cellphones also are loaded with plenty of doodads. But do you really use them?

Probably not, a recent study suggests. Chalk it up to function fatigue.

Customers worldwide are frustrated with increasingly complex handsets, poorly written manuals, inadequate explanations by salespeople and rising service costs, according to a February survey by a unit of the Chief Marketing Officers Council. Many of the cameras, keyboards, music players and other features in cellphones go unused."

Yes, as gadgets have more things to offer us, we have higher learning curves, its true. But is this that different than what went before? I guess the editors at the Times all have parents who understood how to program their VCR?
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